Customer Service Representative

Your New Company

This is your exclusive opportunity to join a global luxury watch brand at their Macquarie Park office, renowned for its craftsmanship and engineering. Offering a unique catalogue of innovative pieces, with both everyday affordable and high-end luxury in mind.

Your New Role

As a Customer Service Representative, you'll be the face of a brand celebrated for its heritage in watchmaking and the first point of contact for customers, providing your in depth product knowledge and tailored solutions, Your duties will include:

• Provide 5 star support to customers via phone and email
• Assist the Sales team with complex enquiries
• Professionally defuse escalations and complaints
• Maintain new and existing customer relationships
• Liaise with watch makers and technicians to solve product issues

Benefits To You

• Generous staff discount
• Yearly performance bonus
• Social events and rewards
• Advancement opportunities and progression
• Work for a highly successful, luxury brand in the timepiece industry

About You

• Minimum 1 year Customer Service / Call Centre experience
• Excellent communication and interpersonal skills
• Hold Citizenship / Residency / visa with unlimited work restrictions

Next Steps

If this Customer Service role sounds right for you, please click APPLY NOW or email your resume to Rebecca.lloyd@randstad.com.au. Only those who are successful will be contacted.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.